Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at noreply.shop@ilgiardinodeitarocchi.it. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at noreply.shop@ilgiardinodeitarocchi.it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noreply.shop@ilgiardinodeitarocchi.it.

Refunds & returns

Cancelling orders

To cancel an order please contact our customer service team within 24 hours of placing the order via email at shop@ilgiardinodeitarocchi.it
If your order has already been sent, delivery fees are not refundable.

Return policy

If for any reason you are not happy with your order, we will offer you a refund or exchange within 14 days of purchase.

To receive a full refund, you must fill out a return slip online within 14 days of the delivery date of your order. The refund does not include delivery charges or the cost of returning the items.

If you would like to return all or part of your order, please fill out the slip form for any returns and print out a copy to include in the packaging, and send the items back to us at:

Fondazione Il Giardino dei Tarocchi - E-shop return
Località Garavicchio

58011 Capalbio

Provincia di Grosseto

Italy

If any of the items in your order arrive damaged or were sent by mistake, please email customer service immediately at shop@ilgiardinodeitarocchi.it
We will arrange a replacement or refund for you as soon as possible.

Refunds

Once the item(s) have been received with the return slip inside, we will process your refund, replacement or exchange in a timely manner. Please make sure the item(s) are returned in pristine condition and in its original packaging.

Refunds will be issued using the same payment details that were used to purchase the items. We aim to process all returns within 2-4 weeks but the refund could take up to an additional 20 working days to reflect in your account.

Customer Service - Return Slip Form

Please fill out this form for any returns and print out a copy to include in the packaging. You have 14 days from the receipt of your order to send this form. Please fill out the form carefully in order to facilitate and expedite data processing.