Terms of service

Fondazione Il Giardino dei Tarocchi

General Conditions of Sale

Please read these General Conditions of Sale carefully before making any purchase. By placing any order, you fully accept these General Conditions of Sale and declare that you are of legal age and in full possession of your faculties. These General Conditions are drafted in Italian and English; in the event of any discrepancy, the English version shall prevail.
These General Conditions of Sale apply exclusively between the “Fondazione Il Giardino dei Tarocchi”, hereinafter also referred to as “IL GIARDINO DEI TAROCCHI”, and any natural person who purchases online on the website www.ilgiardinodeitarocchi.shop, hereinafter referred to as the “CUSTOMER”, for purposes not related to any entrepreneurial, commercial, craft or professional activity. These Conditions may be amended from time to time; the date of publication on the website corresponds to the date of entry into force.
These Conditions govern purchases made on the website www.ilgiardinodeitarocchi.shop, in accordance with Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/2005), as amended first by Legislative Decree No. 21/2014, afterwords by L. 2 december 2025, n. 182, D.Lgs. 31 december 2025, n. 209, D.Lgs. 31 december 2025, n. 212 and by D.Lgs. 20 february 2026, n. 30 and is, moreover, governed  by Legislative Decree No. 70/2003 on electronic commerce, as amended by D.lgs. 25 march 2024, n. 50.
If the person interested in purchasing the goods indicated in Article 1 below is acting in the course of a business, trade, craft or profession, he/she may contact the Fondazione Il Giardino dei Tarocchi at the addresses indicated in Article 2 below in order to enter into a specific contract.
Legal Framework
These Conditions are governed by:
I. Legislative Decree No. 206/2005 (Italian Consumer Code), as amended by L. 2 december 2025, n. 182, D.Lgs. 31 december 2025, n. 209, D.Lgs. 31 december 2025, n. 212 and by D.Lgs. 20 february 2026, n. 30.
II. Legislative Decree No. 70/2003 on electronic commerce, as amended by D.lgs. 25 march 2024, n. 50
Business customers may request tailored contractual terms by contacting the Seller.

Article 1 – Subject matter of the contract
Under these General Conditions of Sale, IL GIARDINO DEI TAROCCHI sells and the CUSTOMER purchases remotely the tangible movable property indicated and offered for sale on the website www.ilgiardinodeitarocchi.shop. The contract is concluded exclusively via the Internet, through access by the CUSTOMER to the website www.ilgiardinodeitarocchi.shop, registration, and the creation of a purchase order in accordance with the procedure provided on the website.
The CUSTOMER undertakes to read these General Conditions of Sale, in particular the pre contractual information provided by IL GIARDINO DEI TAROCCHI, and to accept them by ticking the box marked “order with obligation to pay”.
In the order confirmation e mail, the CUSTOMER will also receive a link to download and store a copy of these General Conditions of Sale, as required by Article 51, paragraph 1 Legislative Decree No. 206/2005 (Italian Consumer Code), as amended by L. 2 december 2025, n. 182, D.Lgs. 31 december 2025, n. 209, D.Lgs. 31 december 2025, n. 212 and by D.Lgs. 20 february 2026, n. 30.

Article 2 – Pre contractual information for the consumer (Article 49 of the Consumer Code)
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods, which are described in the individual product sheets at the time of selection.
Before confirming the order with “payment obligation”, the CUSTOMER is informed of the following:
- the total price of the goods including taxes, with details of shipping costs and any additional charges;
- the payment methods;
- the deadline by which IL GIARDINO DEI TAROCCHI undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these Conditions), as well as the standard withdrawal form referred to in Annex I, Part B of Legislative Decree No. 21/2014;
- the cost that the CUSTOMER will bear for returning the goods in the event of withdrawal;
- the existence of the legal warranty of conformity for the purchased goods.
The CUSTOMER may at any time, and in any event before the conclusion of the contract, access the information relating to the Fondazione IL GIARDINO DEI TAROCCHI (registered office, telephone and fax numbers, e mail and certified e mail addresses). This information is also set out below:

Fondazione IL GIARDINO DEI TAROCCHI
Registered office: Località Garavicchio, 58011 Capalbio (GR), Italy
Tel. (+39) 0564 895122
E mail: shop@ilgiardinodeitarocchi.it
Certified e mail (PEC) : ilgiardinodeitarocchi@legalmail.it

Article 3 – Conclusion and effectiveness of the contract
The sales contract is deemed concluded when IL GIARDINO DEI TAROCCHI sends the CUSTOMER an order confirmation e mail. The e mail contains the CUSTOMER’s data and order number, the essential characteristics of the goods purchased, the price of the goods, the delivery address to which the goods will be shipped, information on the methods and timing for exercising any right of withdrawal, and a link enabling the CUSTOMER to print and store a copy of these Conditions.
The CUSTOMER undertakes to verify the accuracy of the personal data contained in the above e mail and to promptly notify IL GIARDINO DEI TAROCCHI of any corrections or changes to be made.
IL GIARDINO DEI TAROCCHI undertakes to describe and present the items sold on the website www.ilgiardinodeitarocchi.shop as accurately as possible. However, some errors, inaccuracies or minor differences between the product depicted on the website and the actual product may occur. The photographs of the products presented on the website are for illustrative purposes only and do not constitute a contractual element.
IL GIARDINO DEI TAROCCHI undertakes to deliver the goods within 30 days from the date of sending the order confirmation e mail to the CUSTOMER.

Article 4 – Products Availability
Product availability refers to the actual availability at the time the CUSTOMER places the order. However, such availability must be understood as purely indicative because:
I.            products may be sold to other CUSTOMERS before the order is confirmed, due to the simultaneous presence of multiple users on the website;
II.          an IT anomaly or malfinctioning could make a product available for purchase that is in fact not available.
Even after the order confirmation e mail has been sent by IL GIARDINO DEI TAROCCHI, cases may arise of partial or total unavailability of the goods. In such cases, the order will be automatically adjusted by removing the unavailable product(s), and the CUSTOMER will be immediately informed by e mail about the methods and timing of reimbursement of any sums paid.

Article 5 – Payment methods
Payments by the CUSTOMER may only be made using the credit cards indicated on the website www.ilgiardinodeitarocchi.shop.
In the case of payment by credit card, the actual amount of the order will be charged only when the order is complete and ready for shipment.
All communications relating to payment and the data provided by the CUSTOMER take place over protected lines. The security of payment by credit card is guaranteed by the VBV (Verified by Visa), MSC (Mastercard SecureCode) and American Express SafeKey certifications.

Article 6 – Prices
All sales prices of the products indicated on the website www.ilgiardinodeitarocchi.shop are expressed in Euro and include VAT and, where applicable, the WEEE contribution.
Shipping costs are not included in the purchase price but are indicated and calculated at the end of the purchase process, before payment is made.
The CUSTOMER acknowledges and accepts that IL GIARDINO DEI TAROCCHI may change its prices at any time; however, the goods will be invoiced on the basis of the prices indicated on the website at the time the order is placed and as confirmed in the order confirmation e mail sent by IL GIARDINO DEI TAROCCHI.
In the event of an IT, manual, technical or any other type of error that results in a substantial, unintended change in the retail sale price, making it clearly excessive or clearly derisory, the purchase order shall be deemed invalid and cancelled and any amount paid by the CUSTOMER shall be refunded within 14 days from the date of cancellation.

Article 7 – Right of withdrawal
In accordance with applicable law, the CUSTOMER has the right to withdraw from the purchase, without penalty and without giving any reason, within 14 days from the date of receipt of the products.
In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the above period runs from the date of receipt of the last product.
The CUSTOMER who wishes to exercise the right of withdrawal must notify IL GIARDINO DEI TAROCCHI by means of an explicit statement, which may be sent by email to shop@ilgiardinodeitarocchi.it  or by accessing the “My orders” section in the “My account” area of the website www.ilgiardinodeitarocchi.shop.
The CUSTOMER may exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract, or by sending the standard withdrawal form referred to in Annex I, Part B of Legislative Decree No. 21/2014 (not mandatory), the text of which is reproduced below:
Standard withdrawal form pursuant to Article 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)

Fondazione IL GIARDINO DEI TAROCCHI
Località Garavicchio, 58011 Capalbio (GR), Italy
Tel. (+39) 0564 895122 
E mail: shop@ilgiardinodeitarocchi.it
Certified e mail: ilgiardinodeitarocchi@legalmail.it

I/we () hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods/services ():
•             Ordered on () / received on ()
•             Name of customer(s)
•             Address of customer(s)
•             Signature(s) of customer(s) (only if this form is notified on paper)
•             Date
(*) Delete as appropriate.

In order to exercise the right of withdrawal, the CUSTOMER must return the goods within 14 days from the day on which he/she notified IL GIARDINO DEI TAROCCHI of his/her decision to withdraw from the contract, pursuant to Article 57 of Legislative Decree No. 206/2005 (Italian Consumer Code, as amended by L. 2 december 2025, n. 182, D.Lgs. 31 december 2025, n. 209, D.Lgs. 31 december 2025, n. 212 and by D.Lgs. 20 february 2026, n. 30).

The goods must be returned to:
Il Giardino dei Tarocchi – Returns
Località Garavicchio,
58011 Capalbio (GR)
Italy
Tel. (+39) 0564 895122 
E mail: shop@ilgiardinodeitarocchi.it
Certified e mail: ilgiardinodeitarocchi@legalmail.it

The goods must be returned undamaged, in their original packaging, complete in all parts (including packaging and any documentation and accessories such as manuals, cables, etc.), and accompanied by the relevant tax documentation.

Without prejudice to the right to verify compliance with the above, IL GIARDINO DEI TAROCCHI will refund the amount paid for the products in respect of which the withdrawal has been exercised within a maximum of 14 days.

With regard to the return shipment, IL GIARDINO DEI TAROCCHI offers its customers the option of using a carrier appointed by IL GIARDINO DEI TAROCCHI.

If the CUSTOMER chooses this service, the shipping costs (excluding any costs relating to telephone bookings) will be borne by IL GIARDINO DEI TAROCCHI (Article 56, paragraph 1 of the Italian Consumer Code, as amended by L. 2 december 2025, n. 182, D.Lgs. 31 december 2025, n. 209, D.Lgs. 31 december 2025, n. 212 and by D.Lgs. 20 february 2026, n. 30.). If, on the other hand, the CUSTOMER decides to use a different carrier or another means of shipping, all related costs will be borne by the CUSTOMER (Article 56, paragraph 1 of the Consumer Code, as amended).

The CUSTOMER is also entitled to return products purchased online directly at the IL GIARDINO DEI TAROCCHI store. In this case, there is no need to initiate the online returns procedure, and all costs relating to the return (e.g. travel expenses, removal of the product, etc.) will be borne by the CUSTOMER.

Pursuant to Article 56, paragraph 3 of Legislative Decree No. 206/2005, as amended,  IL GIARDINO DEI TAROCCHI may withhold the refund until it has received the goods or until the CUSTOMER has supplied evidence of having returned the goods to IL GIARDINO DEI TAROCCHI, whichever occurs first.

IL GIARDINO DEI TAROCCHI will make the refund using the same means of payment used by the CUSTOMER for the initial transaction. In the case of payment made by bank transfer, the CUSTOMER who intends to exercise the right of withdrawal must provide IL GIARDINO DEI TAROCCHI, via the “Contact us” section of the website, with the bank details (IBAN, SWIFT and BIC) necessary to process the refund.
In the event of a defective product, shipping costs will in any case be borne by IL GIARDINO DEI TAROCCHI.

Article 8 – Legal warranty of conformity
In case of receipt of defective products or in any case non-compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product.
The CUSTOMER can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to IL GIARDINO DEI TAROCCHI within two months of its discovery.
In order to exercise the aforementioned right, the CUSTOMER will have to proceed with the creation of an online return procedure by accessing the to the Slip return form. It is understood that, in the event of a defective or non-compliant product, IL GIARDINO DEI TAROCCHI will arrange the collection of the product at its own expense, compatibly with the CUSTOMER's availability.

Article 9 – Shipping Method
Products will be delivered by express courier to the address indicated by the CUSTOMER when placing the order, no later than 30 days from the date on which the CUSTOMER receives the order confirmation e mail from IL GIARDINO DEI TAROCCHI.
For each order placed on the website www.ilgiardinodeitarocchi.shop, IL GIARDINO DEI TAROCCHI issues an invoice (or equivalent document) for the goods shipped. The invoice (or equivalent document) is available and printable, once the order has been processed, in the “My account” section of the website. The invoice (or equivalent document) will contain the information provided by the CUSTOMER during the purchase procedure. Once the invoice (or equivalent document) has been issued, it will no longer be possible to make any changes to the data contained therein.

Article 10 – Liability
IL GIARDINO DEI TAROCCHI shall not be liable for any failure or delay in performance of its obligations under the contract where such failure or delay is due to force majeure or unforeseeable circumstances, including, without limitation, malfunctions or outages of the Internet, which prevent performance of the contract within the agreed time.

Article 11 – Access to the website
The CUSTOMER is entitled to access the website for browsing and for making purchases. Any other use of the website or its content, particularly for commercial purposes, is not permitted. All elements of the website, whether audio or visual, and the related technology used remain the exclusive property of IL GIARDINO DEI TAROCCHI and are protected by intellectual property rights.

Article 12 – Cookies
The website www.ilgiardinodeitarocchi.shop uses cookies. Cookies are electronic files that record information relating to the CUSTOMER’s browsing on the website (pages visited, date and time of access, etc.) and enable IL GIARDINO DEI TAROCCHI to offer a more personalised service to its customers.

IL GIARDINO DEI TAROCCHI informs the CUSTOMER that it is possible to disable the creation of such files by adjusting the browser’s Internet configuration settings. However, disabling cookies may prevent the CUSTOMER from making purchases online.
For any further information, Click here

Article 13 – Comprehensiveness
These General Conditions of Sale consist of all the clauses that form them. If one or more provisions of these General Conditions of Sale is held invalid or declared as such pursuant to law, regulation or final judicial decision, the remaining provisions shall continue in full force and effect.

Article 14 – Applicable law and jurisdiction
The contract governed by these General Conditions of Sale is subject to the law of the State in which the CUSTOMER habitually resides.

The European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of the Regulation - EU - 2024/3228 - EN - EUR-Lex, therefore You may follow this link if you still need help: https://consumer-redress.ec.europa.eu/index_en  and read the following Informative message:
The list of consumer dispute resolution entities in the Member States, Norway and Iceland and their contract data is available here: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies .
You may find useful advice on https://europa.eu/youreurope/citizens/consumers .

For Italian CUSTOMERS it is also possible, on an optional basis, to resort to mediation procedures under Legislative Decree No. 28/2010 as amended by d.lgs. n. 216 of 27/12/2024, in force as of 25.01. 25 for the resolution of any disputes arising out of the interpretation and performance of these Conditions of Sale.
Any dispute that cannot be resolved amicably or out of court through ADR systems, shall be submitted to the exclusive jurisdiction of the courts of the State in which the CUSTOMER is domiciled, in accordance with applicable consumer protection rules.

General Conditions of Sale updated on 08.04.2026